Reference

Terms & Conditions that Keep Your Account Safe

Our terms spell out exactly how your account works — from the moment you register through every deposit, game round and withdrawal.

Account security rulesDeposit and withdrawal termsGame conduct policiesYour data and privacy rightsHow to contact us about changes
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play365 login Terms & Conditions that Keep Your Account Safe
REACH OUR TEAM

How to Ask About Your Terms

Read your terms and have a question? Our support team in Makassar and across Indonesia is here to clarify anything about your account, payments or game rules. You can reach us through live chat in the lobby, email for formal requests, or phone during support hours. If you want to see or change your account data, or if you think a rule was applied incorrectly, contact us and we'll respond within one working day.

Team online

Live Chat

Open the chat widget in your lobby. Available 09:00 to 23:00 WIB. Fast replies to account and terms questions.

Email Support

Send formal requests to [email protected]. Use email for data requests or appeals. We reply within 24 hours.

Account Settings

Update your contact details, payment method and communication preferences directly in your account dashboard without contacting support.

YOUR DATA & SECURITY

How We Protect You Under These Terms

Our terms require us to keep your account secure and your data private. Every deposit you make via DANA, OVO, GoPay or QRIS is encrypted in transit and stored on servers with…

Data Encryption

All your account information and payment details travel over encrypted connections. We store sensitive data in separated systems only staff who process your withdrawals can access.

Withdrawal Verification

Before any withdrawal leaves your wallet, our team confirms your identity and checks the withdrawal method matches your account. This prevents fraud and money laundering.

Third-Party Limits

We share your data only with payment processors (DANA, OVO, GoPay, QRIS partners), our compliance team and law enforcement where local law requires. We never sell your profile.

Data Retention

We keep your account history for seven years to meet tax and regulatory rules. After you close your account, we delete personal data within 30 days unless local law requires us to keep it longer.

Account Closure

You can close your account at any time from your settings. Active balances are paid out to your registered withdrawal method within three working days of closure.

Changes to Terms

If we change these terms, we'll email you 14 days in advance and update the version date on this page. You can accept or close your account before the change takes effect.

Frequently Asked About Our Terms

Players often ask how our rules work in practice — what they need to do to stay in good standing, what happens if they have a dispute, and how quickly their account gets processed. Below are the real questions we hear most, answered plainly.

You must be of legal age in your region — eligibility depends on local law. You need a valid email, a phone number, and a payment method (DANA, OVO, GoPay or QRIS). We verify your identity before your first withdrawal. If you already have an account, you can't open a second one under a different name.

If you use cheating software, share your account, or place bets that look suspicious, we'll investigate. First offence: warning and account review. Repeated breaches: account suspension and forfeiture of remaining balance. Serious fraud leads to permanent closure and report to authorities where required by law.

Deposits via DANA, OVO, GoPay and QRIS usually clear within one minute. Withdrawals take 1–3 working days after our compliance team verifies your identity. Withdrawals on Sundays and public holidays are processed the next business day. We'll email you when it clears.

No — past terms apply to past rounds. If we change terms going forward, we'll email you 14 days beforehand. You can accept the new version or close your account before it takes effect. Continuing to play after the deadline means you've accepted the new terms.

If a bet result looks wrong, contact support within 7 days with the bet ID. We'll review the bet log and game logs. If a system error is found, we'll credit your account. If the bet is confirmed as correct, we'll explain why. Disputes not reported within 7 days are closed.

Email [email protected] with the subject 'Data Request' and your account email. Include your full name and account ID. We'll send your data in a readable format (spreadsheet or PDF) within five working days, free of charge.

Any balance in your wallet is paid out to your registered withdrawal method within three working days. Once closed, your account can't be reopened — you'd need to register a new one. Your data is deleted 30 days after closure unless local law asks us to keep records longer.

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